Missed or assisted collections

Missed collections

Please allow until 4pm for your bins to be emptied and check that:

If you think your bin has been accidentally missed, contact us within one working day by completing the missed bin form or contacting Customer Services. Either we will return to collect your bin or you will need to wait until your next scheduled collection.

Assisted collections

Any resident who is unable to move their wheelie bin to the kerbside because they are either elderly or unwell can ask for an assisted collection. The wheelie bin will be collected from outside the front door instead of the kerbside.

Please complete our assisted collections form or contact Customer Services to be added to the list.