Contact us

How to find us

Information about where to find the main Council Offices and some of the key departments. If you would like to contact the Council with an enquiry/comment/complaint or suggestion please complete our online form.

Customer Service Centre

Telephone: 01784 451499

Email: customer.services@spelthorne.gov.uk

 

Main office

Spelthorne Borough Council
Knowle Green
Staines-upon-Thames
TW18 1XB

Opening hours

DayReceptionTelephone linesHousing OptionsHousing Benefits
Monday8.45am - 5pm8am - 6pm10am - 4pm9am - 4pm
Tuesday8.45am - 5pm8am - 6pm11am - 3pm9am - 4pm
Wednesday8.45am - 5pm8am - 6pm1 - 3pm9am - 4pm
Thursday8.45am - 5pm8am - 6pm11am - 3pm9am - 4pm
Friday8.45am - 4.45pm8am - 5pm11am - 3pm9am - 4pm
SaturdayClosedClosedClosedClosed
SundayClosedClosedClosedClosed


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Departmental contacts

DepartmentTelephoneEmail
Council Tax01784 451499ctax@spelthorne.gov.uk
Benefits01784 446374benefits@spelthorne.gov.uk
Planning Services01784 446282planningdm@spelthorne.gov.uk
Building Control01784 446359building.control@spelthorne.gov.uk
Housing01784 446383housing.needs@spelthorne.gov.uk
Parking01784 459355car.parks@spelthorne.gov.uk
Environmental Health (Commercial)01784 446291environmental.health.commercial@spelthorne.gov.uk
Environmental Health (Domestic)01784 446251environmental.health.domestic@spelthorne.gov.uk
Sustainability01784 448550environment@spelthorne.gov.uk

 

Other contact information

DX98044-Staines2
Facebook:www.facebook.com
Twitter:http://twitter.com/spelthornebc
Out of hours:

In cases of genuine emergency our out of hours number is 01932 425060.
The out of hours telephone number for Surrey County Council is 0345 600 9009.

Payments:

Payments using credit and debit cards can be made via our out of hours automated telephone payment system.

Telephone 01784 444220 and follow the instructions. Please make sure you have your account or reference number when calling.