Water and sewage
Water and sewage services are provided by different companies in Surrey. You may be a Thames Water or Veolia customer. If you find you have an emergency you should contact your supplier using the details on your bill, alternatively visit their website.
British Gas emergency advice and information if you smell gas, think you have a gas leak or are worried that fumes containing carbon monoxide are escaping from a gas appliance.
Southern Electric offer advice on general safety and emergencies. Spelthorne Council may support a response during a major long-term power loss. For more information see our emergency planning page.
UK Power Networks Priority Services Register
Do you need extra support during a power cut or do you know someone else that would need extra support? If so visit the UK Power Networks website to sign up to their free register.
When the power goes out, it can leave people feeling unsure about what to do. Research by Energy Networks Association found that 72 per cent of people don't know who to contact during a power cut, with many wrongly thinking they should call the electricity supplier they pay their bill to.
105 aims to solve this problem, providing you with an easy-to-remember number that will put you through to your local electricity network operator - the company that manages the cables, wires and substations that bring electricity into local homes and businesses.
105 is just one of the ways you can contact your network operator. They can still be contacted directly by phone on their 0800 number or via their website - and most can be reached through social media too.
105 is a free service for people in England, Scotland and Wales, and you can call the number from most landlines and mobile phones. It doesn't matter who you choose to buy your electricity from - anyone can call 105.
You can also call 105 if you spot damage to electricity power lines and substations that could put you, or someone else, in danger. If there's a serious immediate risk, call the emergency services too.
To find out more, visit powercut105.com.
Power cut tips
How can I prepare for a power cut?
- keep a torch handy - it's much safer than using candles
- get a battery-powered or wind-up radio (useful for keeping up to date with relevant local news)
- keep warm - keep a blanket and warm clothing handy, and fill a vacuum flask or hot water bottle
- stock your cupboard with food and drink that doesn't require electricity to prepare it
- keep your mobile phone and laptop fully charged
- check your network operator's website or social media channels for updates
What should I do during a power cut?
- switch off all electrical appliances that shouldn't be left unattended, ready for when the power comes back on
- leave a light on so you know when the power cut has been resolved
- check to see if your neighbours are okay
- wrap up warm
- contact your electricity network operator to report the power cut, either by calling 105 or via their other channels, visit powercut105.com for details of your local network operator
Can I use my phone during a power cut?
Cordless phones probably won't work during a power cut. They take their power from the mains and most don't have battery back-up. Traditional corded phones will work - you might want to keep one handy so you can plug it in and make phone calls if you have a power cut. In most cases, mobile phones will work if they are charged.
I'm on the Priority Services Register. Should I now call 105?
The Priority Services Register is for people who might need extra support during a power cut; for example, people who need electricity for vital medical equipment. If you are on the Register and you have a power cut, you should continue to call the phone number that you have been given when you signed up.