We have closed our main reception, Housing Benefits reception and the Housing Options Reception until further notice. Find out more about our Council services here
The Council Offices are not currently open to walk-in visitors.
Spelthorne Borough Council is focusing on maintaining essential services for our residents.
Due to Covid-19 outbreak and in line with Government guidance on the restriction of 'non-essential' contact, the Council Offices are not currently open to walk-in visitors.
The Council has closed our main reception, Housing Benefits reception and the Housing Options Reception until further notice.
With immediate effect, we will be replacing all of our office appointments with a telephone appointment system. Please do not attend the Council Office as you will not be seen in person.
Our core opening times are:
Monday - Thursday 8.45am-5pm
Friday 8.45am - 4.45pm
Individual service opening hours are available on our website. Some services will be reduced during the outbreak and you may experience longer than usual wait times.
The quickest way to contact us is by emailing directly or phone us Monday to Thursday 8.30am to 5.00pm and to 4.45pm on Friday.
Please contact; email@example.com or 01784 451499
For queries regarding Housing Register Applications, Allocations and Homelessness please contact; firstname.lastname@example.org or 01784 446380. Alternatively, please directly email your caseworker.
Our core telephone opening times are Monday to Friday 9.30 am - 4 pm.
For queries regarding Housing Benefit claims and Council Tax support please contact; email@example.com or 01784 446374.
If you are sleeping rough, please contact our Rough Sleeper Coordinator directly on this number. (Please note this service may change depending on staffing levels) 01784 448572.
For emergency homelessness queries outside of office hours, please contact; 01784 451499
If you are in a Rent Assure property and fall into difficulties as a result of Covid-19, please contact; 01784 448611 or firstname.lastname@example.org
Grants for adaptations to residential properties to enable disabled people to live independently. For further information please contact; email@example.com or 01784 448607.
Due to the Coronavirus (Covid-19) outbreak in the UK, the Council Offices are not currently open to walk-in visitors.
We can be contacted via the following methods:
As we are closed we are unable to take payments at our counter. Alternative payment methods are listed below:
We are sorry for any inconvenience caused.