Issued: August 2019
The services provided at a leisure facility in Staines-upon-Thames have been named as some of the country's best following a national industry assessment.
Spelthorne Leisure Centre, which is managed by Everyone Active on behalf of Spelthorne Borough Council, has been awarded the status of 'outstanding' by Quest - Sport England's leading national quality scheme.
Outstanding is the highest mark awarded through the scheme. It is the first time that Spelthorne Leisure Centre has attained it, having previously been marked as excellent.
Quest is the best-known improvement programme within the leisure industry and its rigorous assessments challenge even the very best leisure centres in the UK. The assessment looks at all aspects of a leisure centre's performance, including customer services and the quality of its services. Members at Spelthorne Leisure Centre were also asked to give their opinions and the site underwent a rigorous inspection before being given the final stamp of approval.
The final Quest report also praised colleagues at the centre for the work they do to increase participation and engage inactive members of the community in sports and activity.
Calum Siddons, Everyone Active's general manager, said: "We are delighted that Spelthorne Leisure Centre has been classified as 'outstanding'. Our aim is to ensure the centre remains a hub for the local community and a place where everyone can find fun and enjoyable ways of getting active. We are extremely proud of the diverse and inclusive nature of all of the activities that we hold and run at the centre. This is ranging from Active Tots 0-3 years to our GP Referral Scheme and 50+ activities."
"This award recognises the fantastic services we provide, as well as the work we do alongside the Council to improve the health and wellbeing of local people. I am immensely proud of the team for what we have achieved and the difference we are making to people's lives on a daily basis."
Cllr Maureen Attewell, Cabinet Member for Community Wellbeing, said: "On behalf of Spelthorne Borough Council, I would like to congratulate Everyone Active on this fantastic achievement. I know that they work extremely hard to increase physical activity in the community, despite the challenges of working in an older centre. They have also been involved in several community events in partnership with the Council. I am sure the team will continue to provide excellent leisure facilities and a focal point for all members of the community."
Quest's operations director, Caroline Constantine, said: "Quest Stretch is the highest accreditation that can be achieved and as such it is an extremely demanding process. By meeting Quest Stretch's very high standards, Spelthorne Leisure Centre has shown its commitment to providing quality facilities and service to its customers. In these tough economic times it is more important than ever that local leisure facilities can demonstrate their value, and Quest Stretch accreditation helps them do just that."
Issued: 22 August 2019