In order to comply with the Data Protection Act and General Data Protection Regulation, Spelthorne Borough Council, Council Offices, Knowles Green, Staines -upon -Thames, TW18 1XB must provide DFG applicants with the following information about the personal data provided to us:

  • the Council is the data controller for the data provided and will use the data in order to assess and process Disabled Facility Grant applications under The Housing Grants, Construction and Regeneration Act 1996
  • the Council has acquired your data/ will be acquiring your data from the Home Improvement Agency (HIA) run by A2Dominion, Surrey County Council Social Services, Housing Benefit, Council Tax and Land Charges
  • your information may be shared with the Home Improvement Agency (HIA) run by A2Dominion, Surrey County Council Social Services, Housing Benefit, Council Tax and Land Charges
  • your data may also be used in emergency situations when there is concern regarding the individual's welfare
  • the information will not be passed on to any other third parties, or be transferred out of the EU
  • the Council will keep your data for a maximum of 10 years from the certified date of the grant being completed
  • we have a legal requirement to collect this data, therefore if you do not provide this data the Council can no longer continue to process your application

If you have any direct enquiries, Spelthorne Borough Council's Data Protection Officer can be contacted at data.protection@spelthorne.gov.uk 

Or write to Spelthorne Borough Council's Data Protection Officer, Council Offices, Knowles Green, Staines-upon-Thames, TW18 1XB

For further information about how the Council uses your personal data, including your rights as a data subject are as follows: 

You have the following rights:

  • you have the right to be informed via Privacy Notices such as this
  • you have the right to request access to and to receive a copy of any information we hold about you (including in an electronic format) - to request a copy of this information you must make a subject access request in writing,
  • if you find that the information SBC holds about you is no longer accurate, you have the right to ask to have this corrected,
  • you have the right - under certain conditions - to ask us to erase your personal data,
  • you may request that SBC stops processing your personal data in relation to any council service (this may delay or prevent us delivering a service to you, we will seek to comply with your request but may be required to hold or process information to comply with our legal duties)

To exercise any of these rights contact the Data Protection Officer at data.protection@spelthorne.gov.uk.

You also have the right to make a complaint to the Information Commissioner's Office (ICO). This is an independent body responsible for making sure that organisations comply with Data Protection legislation.

The ICO will always expect you to have raised your concerns with us before submitting a complaint.