Terms and Conditions

Acceptance of Terms and Conditions

Using our website

The Spelthorne Borough Council website is maintained for your personal use and viewing. Access and use of this site constitutes acceptance of these Terms and Conditions that take effect from the date of first use.

Content disclaimer

Spelthorne Borough Council makes every attempt to ensure the accuracy and reliability of the information contained in the documents on this site. However, this information should not be relied upon as a substitute for formal advice from the originating bodies or departments of Spelthorne Council.

Spelthorne Borough Council, its employees and agents are not responsible for any loss, however, arising, from the use of, or reliance on this information.

External links

You do not have to ask permission to link directly to pages hosted on this site. We do not object to you linking directly to the information that is hosted on our site.

However, we do not permit our pages to be loaded into frames on your site. The Spelthorne Borough Council pages must load into the user's entire window.

Throughout the site there are links to external sites which you may find helpful. The Council is not responsible for the contents or reliability of the linked web sites and does not necessarily endorse the views expressed within them. Listing should not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

Data Protection and use of personal data

The Borough of Spelthorne collects information about individuals in order to carry out statutory and administrative duties.

You may submit personal data to Spelthorne Borough Council, for example, by filling in an on-line form. We may check information provided by you, or information provided by a third party, with other information held by us. We may also get information about you from certain third parties, or give information to them, to check the accuracy of information, to detect or prevent crime, or to protect public funds in other ways, as permitted by law. These third parties include government departments and other local authorities.

We register the purposes for which we hold information in accordance with the Data Protection Act 1998, and details of our registrations can be found at www.dataprotection.gov.uk (external website). We will not disclose information about you to anyone other than as described in our registration, unless the law permits or requires us to.

The Borough of Spelthorne is the Data Controller for the purpose of the Data Protection Act. If you want to know more about what information we have about you, or the way we use your information, please contact the Data Protection Officer at Spelthorne Borough Council on 01784 446241, call at the offices in Knowle Green, Staines-upon-Thames-upon-Thames or contact us by e-mail at dataprotection@spelthorne.gov.uk.

For further information on our Data Protection policy regarding the use of e-forms, please read our E-Forms Privacy Policy


Please note that eforms submitted via the website are not encrypted. This does not apply to online payment information, where all of your personal card details are protected using 128 bit encryption, when transmitted over the Internet.

Privacy Statement and Cookies

If you are a user with general public and anonymous access, the Spelthorne Borough Council website does not store or capture personal information. We automatically collect the following information:

  • date and time of access
  • originating IP address (this does not allow us to identify you or store/capture personal information, but merely logs the user's IP address that is automatically recognised by the web server and ensures that the web server is able to send the required information to the requesting computer)
  • type of browser (this tells us the browser software visitors use to our access our website (eg Internet Explorer, Netscape Navigator, Mosaic etc))
  • URL of the referring page (information on how you access our website. For example via a search on a search engine or by directly typing in our website address)
  • Page requested (what pages were visited during the visitor session)

This information allows Spelthorne Borough Council to evaluate how visitors are using our website, including the number of visitors and page views. We cannot and will not use this information to identify you personally.

We do not use cookies for collecting user information and we will not collect any information about you except that required for system administration of our web server. For example, we may use a cookie for the administration of our survey software, to prevent multiple responses from the same PC/person. A cookie is a simple text file that allows a web site to store information on your computer's hard disk and retrieve it the next time you visit the site. Cookies are not programmes and therefore cannot harm your computer.

This privacy statement only covers the Spelthorne Borough Council website at http://www.spelthorne.gov.uk. This statement does not cover links within this site to other websites.

Online payments

Online payments can be used on this website. In order to use online payments your browser must support high encryption. All of your personal and card details are protected using 128 bit encryption, when transmitted over the Internet.

Our Payment Service Provider is Capita, who store your card details on a server behind a secure firewall. Only authorised personnel can access this information. Capita are currently in the process of accreditation with Visa International, who have a globally mandated Account Information Security (AIS) programme. The AIS applies to all e-commerce merchants and Payment Service Providers (PSP) that process or have access to cardholder details. An independent company (Dimension Data) perform the security assessment to check Capita's compliancy to the AIS standards. This accreditation also includes the Banks.

Photographs and images

All photographic images on this website are © Copyright Spelthorne Borough Council unless otherwise stated. We own the copyright to our logo, coat of arms and all other promotional logos.  Unauthorised use of these by other is prohibited.


Spelthorne Borough Council is licensed by the Ordnance Survey to use their maps on this website to publicise local public services.  Theirs maps are protected by Crown Copyright and are not to be used for unauthorised purposes.

Social Media

Negative statements or comments about individual Council staff made on Facebook and/or other social networking sites, forums or message boards can be offensive, distressing, potentially libellous and may give rise to legal action being taken.  Any issues regarding Council staff should be dealt with by following our complaints procedure


The material on this website, including design, text and graphics are the copyright of Spelthorne Borough Council, all rights reserved

You are authorised to download and print material on this site for information purposes only.

Copying material from Spelthorne Borough Council's website is not permitted without prior approval from the relevant copyright owner.

Disability discrimination

Spelthorne Borough Council aims to make its website and the information provided on it accessible to everyone, including people with disabilities.

If you have any comments or suggestions on how we may improve the site to make it more accessible to you, then contact the Web Team, email communications.marketing@spelthorne.gov.uk

Every effort is taken to make information accessible on the website, but if you require information in a different format, please contact the Web Team.

Virus protection

We make every effort to check and test material at all stages of production. It is always wise for you to run an anti-virus program on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

Guidance on browsers

Whilst Spelthorne Borough Council endeavours to make its website compatible with all browsers. You may see inconsistencies in the presentation of pages if you are using an older browser.

It may help you to download a newer version of a browser to improve your general Internet performance.

The following is available to download for free:

Microsoft Internet Explorer https://www.microsoft.com/en-us/download

Freedom of Information

For information on Freedom of Information and our Publications scheme please visit the appropriate pages on this website

Equality, Diversity and Human Rights

For our Equality and Diversity policy please visit our Policy and Performance section of this website.

Under the Human Rights Act 1998 a British citizen is able to assert their rights under the European Convention on Human Rights through the national courts without having to take their case to the European Court of Human Rights.

Contacting Spelthorne Borough Council

Should you have any comments or questions relating to our Terms and Conditions please contact us.