Report a business that should be closed

On 23 March the Government stepped up measures to prevent the spread of coronavirus and save lives. New regulations extending the restrictions became enforceable by law from 26 March due to the threat to public health. All non-essential businesses and premises must now close. Takeaway and delivery services may remain open and operational in line with guidance.

A business operating in contravention of the Health Protection (Coronavirus, Restrictions) (England) Regulations 2020 will be committing an offence. Environmental Health at Spelthorne will monitor compliance with these Regulations, and will take action to force closure if necessary and this could result in prosecution and an unlimited fine. Furthermore, any licensed premises found to be contravening the regulations will risk losing their license.

If you know of a business that is open that should not be please report it to Environmental Health on 01784 446291 or email

See table below for list of business that this applies to:

Business, premises or placeExceptions
Food and drink
Restaurants and public houses, wine bars or other drinking establishmentsFood delivery and takeaway can remain operational and can be a new activity supported by the new permitted development right. This covers the provision of hot or cold food that has been prepared for consumers for collection or delivery to be consumed, reheated or cooked by consumers off the premises.
Cafés and canteensFood delivery and takeaway can remain operational (and as above). Cafés and canteens at hospitals, care homes or schools; prison and military canteens; services providing food or drink to the homeless. Where there are no practical alternatives, other workplace canteens can remain open to provide food for their staff and/or provide a space for breaks. However, where possible, staff should be encouraged to bring their own food, and distributors should move to takeaway. Measures should be taken to minimise the number of people in the canteen at any one given time, for example by using a rota.
Nightclubs and bars in hotels or members' clubs 
Hairdressers, barbers, beauty and nail salons, including piercing and tattoo parlours 
Massage parlours 
All retail with notable exceptions
  • Supermarkets and other food shops
  • Health shops
  • Medical services (such as dental surgeries, opticians and audiology clinics, physiotherapy clinics, chiropody and podiatry clinics, and other professional vocational medical services)
  • Pharmacies and chemists
  • Petrol stations
  • Bicycle shops
  • Hardware shops
  • Veterinary surgeries and pet shops
  • Corner shops and newsagents
  • Off-licenses and licensed shops selling alcohol, including those within breweries
  • Laundrettes and dry cleaners
  • All Post Offices
  • Car rental services, car parks in towns, cities and near to takeaways may remain open, to facilitate essential activity (eg where they are supporting hospitals, supermarkets or takeaways)
  • High street banks, building societies, short-term loan providers, credit unions and cash points
  • Storage and distribution facilities, including delivery drop off points
  • Public toilets
Outdoor and indoor markets, shopping centres

Market stalls which offer essential retail, such as grocery and food.

Shopping centres should stay open if they contain units which are not required to close.

Auction houses 
Car showroomsCar garages and repair shops
Hotels, hostels, B and Bs, campsites and boarding houses for commercial use

Where people live in these as interim abodes whilst their primary residence is unavailable they may continue to do so.

Key workers, permanent residents, and non UK residents who are unable to travel to their country of residence during this period can continue to stay in hotels or similar where required.

People who are unable to move into a new home due to the current restrictions can also stay at hotels.

Where hotels, hostels, and B and Bs are providing rooms to support homeless and other vulnerable people such as those who cannot safely stay in their home, through arrangements with local authorities and other public bodies, they may remain open.

Hotels are allowed to host blood donation sessions.

Caravan parks/sites for commercial usesWhere people live permanently in caravan parks or are staying in caravan parks as interim abodes where their primary residence is not available, they may continue to do so.
Non-residential Institutions
Community centres, youth centres and similarFor the purpose of hosting essential voluntary or public services, such as food banks, homeless services, and blood donation sessions. We will do everything to support vulnerable people who are without a network of friends and families.
Places of worship

Funerals, where the congregation is immediate family (with provision for a carer, if required) or a friend - in the case that no family members are attending. A distance of two metres is to be maintained between every household group, as per Public Health England guidelines.

A minister of religion, to go to their place of worship, including to broadcast an act of worship to people outside the place of worship, whether over the internet or otherwise.

For the purpose of hosting essential voluntary or public service, such as food banks, homeless services, and blood donation sessions.

Cinemas, theatres and concert hallsLive streaming of a performance by a small group could be permissible where Public Health England guidelines are observed. Blood donation sessions would also be allowed to be held at these venues.
Assembly and Leisure
Museums and galleries 
Bingo halls, casinos and betting shops 
Indoor skating rinks 
Fitness studios, gyms, swimming pools or other indoor leisure centresLeisure centres may stay open for blood donation sessions.
Arcades, bowling alleys, soft play centres and similar 
Outdoor recreation 
Enclosed spaces in parks, including playgrounds, sports courts and pitches, and outdoor gyms or similar 


These premises and other venues must close as they involve prolonged close social contact, which increases the chances of infection spreading.

Takeaway and delivery facilities

Takeaway and delivery facilities should remain open and operational. This means people can continue to enter premises to access takeaway services, including delivery drivers. Planning regulation will be changed to enable restaurants, cafes and pubs which do not currently offer delivery and hot food takeaway to do so. This will be clearly communicated by the government when in effect. People must not consume food or drinks on site at restaurants, cafes or pubs whilst waiting for takeaway food. Those venues offering takeaway or delivery services must not include alcoholic beverages in this list if their licence does not already permit.

Length of closure

The Government will look again at these measures in three weeks from 23 March 2020, and relax them if the evidence shows this is possible.