The Council Offices remain closed to the public. We are continuing to deliver services to the community. Contact us here

Essential Services contacts

Our core opening times are:

Monday - Thursday 8.45am-5pm
Friday 8.45am - 4.45pm

Some services will be reduced during the outbreak and you may experience longer than usual wait times.

Customer Services

The quickest way to contact us is by emailing directly or phone us Monday to Thursday 8.30am to 5.00pm and to 4.45pm on Friday.

Please contact customer.services@spelthorne.gov.uk or 01784 451499

Housing Options

For queries regarding Housing Register Applications, Allocations and Homelessness please contact housingadvice@spelthorne.gov.uk or 01784 446380.

Alternatively, please directly email your caseworker.

Housing Benefits and Council Tax support

For queries regarding Housing Benefit claims and Council Tax support please contact  benefits@spelthorne.gov.uk or 01784 446374.

Rough Sleepers

If you are sleeping rough, please contact our Rough Sleeper Coordinator directly on this number. (Please note this service may change depending on staffing levels)
01784 448572

Emergency homelessness outside of office hours

For emergency homelessness queries outside of office hours, please contact 01784 451499

Rent Assure property tenant

If you are in a Rent Assure property and fall into difficulties as a result of Covid-19, please contact 01784 448611 or sra@spelthorne.gov.uk

DFG - Disabled Facilities Grant

Grants for adaptations to residential properties to enable disabled people to live independently. For further information please contact dfg@spelthorne.gov.uk or 01784 448607.

Meals on Wheels

People of all ages, who find it difficult or impossible to prepare a daily meal can benefit from Meals on Wheels. At least one hot, nutritious meal a day is very important for healthy living. Meals can be provided
for short periods of time (eg in the event of illness or when somebody who normally provides a meal is on holiday) or can be provided on a long term basis.

For further information please contact m.wheels@spelthorne.gov.uk or 01784 444265.

SPAN - Spelthorne Personal Alarm Network

SPAN (Spelthorne Personal Alarm Network) is an alarm system aimed to help older or disabled people to live independently in their own homes. Individuals are linked to our Care Centre which can provide help 24 hours a day, 365 days of the year. For further information please contact span@spelthorne.gov.uk on 01784 444277.

Leisure Services

For queries on Council run sporting and leisure activities please contact leisure@spelthorne.gov.uk or 01784 446433.

Planning Duty

For queries relating to general planning advice please contact planningdm@spelthorne.gov.uk or 01784 446282.

Environmental Health and Licensing

For queries relating to general environmental health and licensing please contact eh.commercial@spelthorne.gov.uk or 01784 446291.

Overseas Pension

For queries in regards to proof of life for an overseas pension please contact 01784 446241.

Building Control

For any queries regarding building regulations, applications and dangerous structures please contact
building.control@spelthorne.gov.uk or 01784 446359

Food waste bins

For delivery of food waste bins or further queries relating to our Neighbourhood Services team please contact neighbourhoodservices@spelthorne.gov.uk or 01784 446411.

We are sorry for any inconvenience caused.

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