The Council Offices remain closed to the public. We are continuing to deliver services to the community. Contact us here

The Council Offices are not currently open to walk-in visitors.

Spelthorne Borough Council is focusing on maintaining essential services for our residents.

Due to Covid-19 outbreak and in line with Government guidance on the restriction of 'non-essential' contact, the Council Offices are not currently open to walk-in visitors.

The Council has closed our main reception, Housing Benefits reception and the Housing Options Reception until further notice.

With immediate effect, we will be replacing all of our office appointments with a telephone appointment system. Please do not attend the Council Office as you will not be seen in person.

Our core opening times are:

Monday - Thursday 8.45am-5pm
Friday 8.45am - 4.45pm

Individual service opening hours are available on our website. Some services will be reduced during the outbreak and you may experience longer than usual wait times.

Customer Services

The quickest way to contact us is by emailing directly or phone us Monday to Thursday 8.30am to 5.00pm and to 4.45pm on Friday.

Please contact; customer.services@spelthorne.gov.uk or 01784 451499

Housing Options

For queries regarding Housing Register Applications, Allocations and Homelessness please contact; housingadvice@spelthorne.gov.uk or 01784 446380.  Alternatively, please directly email your caseworker.

Our core telephone opening times are Monday to Friday 9.30 am - 4 pm.

Housing Benefits and Council Tax support

For queries regarding Housing Benefit claims and Council Tax support please contact; benefits@spelthorne.gov.uk or 01784 446374.

Rough Sleepers

If you are sleeping rough, please contact our Rough Sleeper Coordinator directly on this number. (Please note this service may change depending on staffing levels) 01784 448572.

Emergency homelessness outside of office hours

For emergency homelessness queries outside of office hours, please contact; 01784 451499

Rent Assure property tenant

If you are in a Rent Assure property and fall into difficulties as a result of Covid-19, please contact; 01784 448611 or sra@spelthorne.gov.uk

DFG - Disabled Facilities Grant

Grants for adaptations to residential properties to enable disabled people to live independently. For further information please contact; dfg@spelthorne.gov.uk or 01784 448607.

Customer Services and Payments

Due to the Coronavirus (Covid-19) outbreak in the UK, the Council Offices are not currently open to walk-in visitors.

We can be contacted via the following methods:

• the quickest way to contact us during the outbreak is online by emailing customer.services@spelthorne.gov.uk
• you can phone us on 01784 451499 Monday to Thursday 8.30am to 5pm and to 4.45pm on Friday. Our busiest time is between 9am and 11am and our busiest day is typically Monday. Please note: this service will be reduced during the outbreak and you may experience longer than usual wait times
• if you want to write to us our address is: Customer Services, Council Offices, Knowle Green, Staines-upon-Thames, TW18 1XB or hand deliver your post to the Council Office and drop in the post box to the left of the main entrance

As we are closed we are unable to take payments at our counter. Alternative payment methods are listed below:

• the quickest and easiest way to pay your Council Tax bill is by Direct Debit. You can sign up online by visiting our Direct Debit page, you will need your Council Tax account reference number, your bank sort code and your bank account number
• you can pay online at any time, you will need your invoice or account reference number and your debit or credit card details, this is a 24 hour automated phone line
• 24 hour automated phone line - you can pay anytime by calling 01784 444220, you will need your invoice or account reference number and your debit or credit card details
• Internet or telephone banking - you can pay using your own bank's website, app or telephone system, you will need your invoice or account reference number, our sort code (30-80-12) and our account number (11441960)
• by Post- make cheques payable to Spelthorne Borough Council and write your invoice or account reference number, name and address on the back, post to Spelthorne Borough Council, Council Offices, Knowle Green, Staines-upon-Thames, TW18 1XB
• Pay Point and Post Office - you can pay Business Rate and Council Tax bills at your local convenience store, petrol station, Post Office or supermarket, just ask them to scan the barcode on the front of you

We are sorry for any inconvenience caused.