Food complaints brought to the Council's attention will be investigated for evidence of physical, chemical or biological contamination. If the food is mislabelled or it is a quality issue then Surrey County Council's Trading Standards team enforce the law and we will pass the complaint to them for investigation.
If you are unsure who the enforcement agency is, please contact us and we will ensure that the correct people receive your complaint.
When you make a complaint, we need to know:
Most complaints are dealt with informally. In the event that the investigating officer is confident that an offence has been committed, appropriate evidence is available and the company do not have a proper defence, formal action will be considered; this may be issuing a Formal Caution or prosecution, having regard to the Spelthorne Council Enforcement Policy.
If you want to know what is happening with your complaint, please do not hesitate to contact the investigating officer quoting the complaint reference number that you will have been given.
We are not in a position to obtain compensation for you from the companies involved, nor are we able to pursue claims for personal injury. If you feel a claim is appropriate, you are recommended to seek legal advice as soon as possible.